We want to be extremely easy to do business with! We need to explain some things so that we are all on the same page. You can use the Table of Contents Below to jump to the particular topic you are interested in.

Table of Contents

1. Pricing
2. Extended Pricing
3. Dispenser Programs
4. Rebates
5. Sales Tax
6. Returns / Refunds / Exchanges
7. Warranty
8. Back Order
9. Product Specifications
10. Cancel / Change an Order
11. Payment Methods / Purchase Orders / Accounts
12. Terms
13. Selling Used Equipment
14. Packages / Kits
15. Shipping
16. Shipping Addresses
17. Abandoned Equipment
18. Privacy Policy
19. Cookies
20. Disclaimer

Pricing ... Return to Table of Contents

There are instances when a manufacturer asks us (and other Authorized Dealers) not to advertise certain items on our website, even though we sell them in our store and through our Mail Order Department. There are also situations where manufacturers request their Authorized Dealers not to list their actual selling price for certain products but rather to list the manufacturer’s Minimum Advertised Price.

At Sanitary Supply Corp., Inc. we always do our best to honor these manufacturer requests but are nevertheless committed to offer the best prices we can to our customers.

If there is a product that you are interested in and wish to verify our actual lowest selling price on a Minimum Advertised Price product, please create an account on our website.  Once an account is created, put the item in your shopping cart and proceed to the checkout area.  When you are prompted for a form of payment, please select "Request a Quote".  You will receive a quote for your items, or we may contact you if we need more information.

If there is a product that you are interested in that you do not see on our website please call our Sales Department at 1-800-893-0488 to check on availability and pricing.

Extended Pricing ... Return to Table of Contents

It is possible for us to offer "guaranteed" pricing, or discounted pricing based upon the quantity of items purchased.  A contract like this requires commitments on both of our parts.  We will go to the manufacturer, and ask for the best price we can possibly obtain.  You will need to contact your Sales Specialist or via the web here:  contact us.  Please have the following information available:  

1. Item #, and Product Name.
2. Estimated Annual Usage.

Once we have the above, we will go to work.  If we are successful, we will contact you, and populate your "Extended Pricing" items to your website.  This type of pricing is very volatile.  We can secure it for a length of time that we will commit to on a contract, however it must be used within 30 days of the initial notification.

Dispenser Programs ... Return to Table of Contents

Providing dispensers at no charge, or heavily discounted pricing enhances our partnership.  Add to this a simple no questions asked warranty, and it’s a hugely popular program. Customers that have completed our Easy Dispenser Program (EDP) Terms and Conditions, are eligible. Find out more and sign up.

EDP Terms and Conditions:

Customer agrees to:
- Use products purchased from Sanitary Supply Corp exclusively through the dispensers provided by Sanitary Supply Corp.
- Purchase Products and Dispensers.

Sanitary Supply Corp Agrees to:
-Provide Discounted or Free Dispensers.
--Shipping, Installation, and Batteries not included.

All dispensers and products in our Easy Dispenser Program are eligible. You may review products at our website.

Start Date is the earliest of the following, and becomes the anniversary date after acceptance of these Terms and Conditions.
- Participating in any prior dispenser program by Sanitary Supply Corp.
- Initial purchase of discounted dispenser.

Term.  Easy Dispenser Program is perpetual, unless canceled.  (See below).

Warranty.  If during program, any dispenser becomes inoperative, Sanitary Supply Corp will replace the dispenser at no charge (not including batteries). Customer responsible for shipping and installation. Sanitary Supply Corp reserves the right to ask for return of replaced dispensers. If dispenser is no longer available, Sanitary Supply Corp may substitute dispensers.

Cancellation, Customer may cancel at any time by:
- Stop product and dispenser use for 12 months OR
- In writing, just send us a message that you no longer wish to participate in our Easy Dispenser Program offering Free or Discounted Dispensers.

Customer obligations at cancellation - 3 options:
- None if it’s been 12 months since your last purchase of any product in the program and you are no longer using the dispensers, OR
- $12 per dispenser purchased at no charge or a discount during previous 12 months, OR
- Return dispensers purchased at no charge or a discount during previous 12 months.  Cost of return to be burdened by customer. Cancellation, Sanitary Supply Corp may elect to cancel or modify this program at any time for any reason.

Terms and Conditions Updates.
We may from time to time update these terms and conditions.  You will always have the right to review. They are found at our website.

Acceptance.  Automatic and perpetual if purchasing discounted dispensers.

- Customer accepts this agreement by purchasing dispensers at discounted pricing.
- Sanitary Supply Corp accepts this agreement by selling dispensers at a discounted price.

Rebates ... Return to Table of Contents

Rebate information is provided for informational purposes only and does not promise or imply eligibility to receive the rebate. Please ensure your purchase meets the manufacturer’s rebate requirements.  Products offering mail-in rebates are not returnable once the rebates have been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable, are non-refundable, and will be rejected. Only the product manufacturer can replace any defective item missing the UPC code.

Sales Tax ... Return to Table of Contents

Sanitary Supply Corp., Inc. collects and remits sales tax at the current rates based upon the shipping address our customers enter. 

Sales tax rates and rules vary by city and region.  We encourage you to consult your local taxing authority and understand Sales Tax liabilities.

If you have Resale or Tax Exempt status, please set this up with us in advance.  You may use this link to complete your Tax Exempt Application.

Returns / Refunds / Exchanges ... Return to Table of Contents

Warranty ... Return to Table of Contents

Back Order ... Return to Table of Contents

On occasion, items do sell out. If an item is sold out, it will display "Out of Stock" next to the product image on the full product description page. On very rare occasions, even when an item is in stock at the time on order is placed; it might become back-ordered due to too many people placing orders at one time. If this is the case, and you have placed an order, you will receive an email alerting you that this item is back-ordered. We place immediate orders with the manufacturer to replenish any item that goes out of stock, and we usually receive them very quickly. Please be assured that we do our best to obtain these for you as quickly as possible.

Product Specifications ... Return to Table of Contents

We rely on product specifications as supplied to us by the manufacturers. Specifications on product detail pages provided by manufacturers relating to the speed, performance, capabilities, and functionality of their products are typically provided for comparative purposes. The actual speed, performance, capabilities and functionality of your product will vary with use.

Cancel / Change Order ... Return to Table of Contents

If you need to cancel or make a change to your order, please call our Customer Service Department (Mon-Fri, 9am-5pm ) immediately at 1-970-414-0010. Emailing is not effective for this purpose, as your order may ship before we can respond to your email. Please be aware that it may not be physically possible to retrieve an order once it has been processed and has been moved to the Shipping Department.

Payment Methods ... Return to Table of Contents

We have several payment methods you may choose from during checkout:

1.  PayPal

2. Credit / Debit / Purchase Card.  We take MasterCard, Visa, American Express, or Discover.

2. Purchase Order.  In order to purchase from Sanitary Supply Corp "On Account" you must have a Credit Application on file, and approved credit.  You may use this link to our Credit Application.   Once submitted, the process can take from 2 to 4 days.   You may use your credit card to make purchases during the interim. 

Once a Credit Application is completed, and if it is possible to extend credit to your company, we will identify your payment terms.  A Credit Application must be on file in order to be set up with terms.  Please note, Special Order items may require payment once the product is ordered. Credit can be modified at any time.

Sanitary Supply Corp., Inc. is always looking to buy used equipment, and we would love to buy yours. We do our level best to make the process as painless and convenient as can be. We are willing to buy one piece or your whole collection.  In order to make an offer to you we will need to inspect and evaluate the equipment. If you are interested in proceeding, first please contact our service department.  They can verify that the type of equipment you are selling is something we can help you with, and give you an estimated value if possible over the phone.  If you are interested in proceeding after this, please ship the equipment to the address listed below. Please remember to insure your package. We will then evaluate the equipment and contact you with our offer. Please enclose with your equipment an item by item list with serial numbers (where applicable) and note if you wish to offer the equipment for cash sale or as trade in toward any other equipment. We will then contact you with our offer and assuming you accept the offer, we will immediately send you a check.   If you do not accept the offer, and want the items returned, you must pay for the return shipping.

Packages / Kits ... Return to Table of Contents

Packages and Kits contain multiple items offered together at a discounted price. Purchasing multiple units of a Package or a Kit that features a mail-in rebate may yield only one redeemable rebate offer (per the manufacturer's "limit one per customer" provision). If you wish to return a Package Special for a refund, you must return the ENTIRE Package within the specified return period from the date of purchase. Components within a Package may be returned for replacement only. Individual items may only be returned for replacement if a Return Authorization number is acquired within the Standard Return period.

Please note: In most cases a Package/Kit discount has been applied to each item. You will be refunded the discounted price, which may differ substantially from the price if you purchased it individually.

Shipping ... Return to Table of Contents

We can only ship to the continental United States.  Orders received before 2pm mst, for products in stock are packed and shipped that same day.  Delivery and the shipping charges will depend upon the shipping option selected during checkout.

Option 1, Fedex or UPS Ground (negotiated rate offered to everyone!)  All Customers may take advantage of our negotiated rates.
Shipping is based upon a real time rate quote from Fedex and UPS.  During checkout, the rate will be quoted, if the order is ok, you may continue with checkout.

Option 2, In-Store Pickup
Order online, and we will have your product ready for pickup!

Option 3, VMI-Shipping
Shipping option available for our Vendor Managed Inventory customers.  What's that mean?  Our professional team manages your shipping "On-Time" and "On Budget".  Everyone is eligible for participation in our VMI Program.  Find out more about it in the links below.

Note:
During checkout you may see the message "Ship if Free Shipping qualified.  Otherwise send quote."  If you are a partner with an order history, we will follow the prompt.  If this is your first order, we will contact you and verify everything is ok before shipping.

Shipping Addresses / Multiple Ship To:'s ... Return to Table of Contents

Your account may have multiple ship to addresses.  The ship to address that is selected as the default is used during the checkout process.  You can modify your account information including adding or changing the default shipping by selecting "Account" in the upper right of the store.  At any time during the checkout process BEFORE you actually confirm the order you may change the default ship to address.  Once you change your ship to, you may return to your cart by selecting "Cart".  It may be easier for you to have multiple login accounts for each ship to address.  That is fine with us.  One advantage of doing it this way is that the order history is kept by account.

Abandoned Equipment ... Return to Table of Contents

Sanitary Supply Corp, Inc is not responsible for equipment left over 30 days after completion of repairs and/or diagnostic notification.  Equipment left for more than 30 days after completion of repair or diagnosis shall be subject to storage charges of $10 per day.  After 90 Days the equipment may be sold to recover any repair, diagnostic, storage, and/or legal fees.

Privacy Policy ... Return to Table of Contents